The Driver App (formerly Nextstop 3) is the mobile app where drivers can easily view their manifest, alert dispatch of their status, and instantly place themselves in an active status to receive new orders.
The Driver App can be downloaded from the Google Play and Apple App Stores.
icon from the search results.This lesson assumes you have already created your driver records in the operations app. If this has not yet been completed, please jump back to the Human Resources and Drivers lesson to read about this setup process.
To log in you must know the Company ID, Driver ID, and Password.
Your company ID can be found in the Global Options.
The driver ID can be found in the driver record.
Classic Operations App
Operations App
Once you've logged in with your credentials you can use the biometric (fingerprint or facial recognition) login for quicker login.
You can customize what your driver is able to do and see inside the Driver App.
Driver permissions, which we call Mobile Option Sets, determine the driver’s experience in the mobile app. They can be set on a group level (so you can “templatize” permissions) or an individual driver level (to give only certain drivers specific abilities/restrictions).
All drivers must be associated to a Mobile Option Set and are grouped with the Default permission group unless otherwise specified. If individual configurations are needed, the permissions can be overridden for that specific driver(s).
Depending on how driver permissions are best set up for your company – group, individual, or a combination of both may be used.
View the tabs below to see how/where each option is located and set up for drivers.
To locate mobile options for a group of users in the Operations App, go the Mobile Option Sets section under Maintenance and click on the Option Name for the group. From here you can edit mobile options for all users that use mobile option set template.
To view the driver’s assigned mobile option set, view the individual driver record. Click the “Individual Driver” tab above to check it out.
To locate mobile options for a specific driver, to view or change the driver’s mobile options:
The information will be found on the Mobile Options tab.
The red triangle with an exclamation point a driver-specific override from the Selected Mobile Option Set and is changed just for that driver.
When you changing the Selected Mobile Option Set, delete the one selected so view all of the mobile option sets. Once you select a mobile option set it will automatically be applied to the driver. If you are changing individual options for just the driver, make sure to save the record at the bottom.
There are many mobile option sets available to customize and tailor the workflow and view of the driver app. A few commonly used settings are:
When Automatic is enabled, stops are consolidated when the addresses match exactly and the times match or overlap. If Types is also enabled, consolidated stops will need the same stop type.
When Manual is enabled, drivers are able to select stops to consolidate manually from within the Driver App.
When this feature is turned on, a warning will appear to drivers upon opening the mobile app if GPS is disabled. Drivers cannot tap or open stops until GPS is enabled.
This feature is used to ensure accurate location tracking. Location tracking is used for geofencing functionality, dispatcher tracking of drivers, and by clients for package/shipment tracking.
When this feature is enabled, drivers are able to create new route stops from within the mobile app.
The created stops will be assigned to the driver, associated with a customer on a posted route assigned to the driver, and added to a route assigned to the driver.
An available mobile option setting is to show/hide the driver pay inside the mobile app. View the configuration and driver view below!
Check the Show Driver Pay box to display the driver pay in the mobile app.
Making changes to the mobile option sets immediately affects the driver, it is still recommended to log the driver out of the mobile app and log back in to see the changes. You can also log the driver out from the driver record by clicking the Logout Driver button.
There are some settings for drivers on a global level (outside of the Mobile Option Sets and driver-specific configurations) that will impact all drivers in your operations app.
The Mobile tab of the global Options menu contains driver configurations for parcel scanning in the mobile app and gives you an option to log out all drivers signed into the mobile app. The settings in this section apply to all drivers.
Select what should happen when a driver scans a parcel on an on demand order. Hover over each option to see a detailed description in the Description box.
This is for all drivers and cannot be customized for individual drivers.
1 of 4Select what should happen when a driver scans a parcel on a route stop. Hover over each option to see a detailed description in the Description box.
This is for all drivers and cannot be customized for individual drivers.
2 of 4Log out all drivers signed into Nextstop. This can be helpful if you made updates to Mobile Option Sets and need drivers to re-log in.
You can also log out individual drivers on the driver record.
3 of 4You can set a minimum version of the Driver App that drivers are allowed to use. Selecting “CXT Driver 3+” and “Newest ver. only” allows you to require drivers to always have the most current version of the Driver App.
4 of 4The driver app includes in-app settings/functions that can only be controlled by the driver from within the app.
The Stops List Option menu provides the driver with additional options when viewing the stops list such as Select Additional Route Date or have a Map View and the ability to perform a Location Scan.
To view the Options menu tap the icon 
on the bottom right of the screen on the Stops List screen.
Tap Receiving from the main menu to view facilities where drivers can perform receive scanning. This is most often used with integration workflows, linehaul scenarios, and other bulk scanning activities at a warehouse facility.
For receive stops to display in this section, the stop must be a “Start” Stop Type and currently reside on an active route. Receive stops will be displayed within their assigned depot (assuming the stop’s address matches the depot’s address).
The Facilities Near You section displays facilities (also called depots), when the driver is within a 2 mile range of the address of an active facility.
The Other Facilities list displays active depots further away from the driver’s current location.
Multiple drivers can view receive stops and scan parcels inside the Receiving section.
Drivers can see scan counts, including Synced and Scanned numbers, to help drivers ensure all freight is scanned appropriately before completing the stop.
Palletized scanning allows a driver at a depot to scan a prefixed master barcode and place all subsequent parcel scans under that master barcode.
For example, if your CXT Software ID is 9996, you would have master barcodes such as “X-9996-M-PHOENIX-100” and “X-9996-M-OFFICEDEPOT-PALLET-100”.
The Settings section allows the driver to customize general setting in their app. Many of the settings are tied to the Mobile Option Set configurations (discussed in the sections above), however a few settings are controlled from within the driver app only such as sounds and scanning options.
This can be viewed by going to the main menu and selecting Settings.
There are a few general areas of interest in the Driver App that are controlled solely by the driver (and do not have controllable settings in the Operations App).
Take a look at the following short videos to take a peak at some of the information drivers can see and various actions they can take on jobs.
Drivers can mark stops as their “next stop” from the Driver App. In the Stop Info screen, click the action menu, then selecting Make Next Stop.
This feature can be used to support customer notifications, so your clients know when to expect a pickup and/or delivery.
Dispatchers can also set a stop to be the next stop from the Operations App Dispatch Board. For this to be visible in the Driver App, the Sort by... setting must be set to "Itinerary".
For more extensive walkthroughs and comprehensive information, check out our knowledge base!
The mobile app manual documents the mobile app including the workflows and how to install and login. Read more...
Mobile option sets are used to control and customize the mobile app for your drivers. The list of mobile option sets displays the Option Name, Description, and number of Users Assigned.
Read more for the Operations App...
Read more for the Classic Operations App...
List of mobile options. Read more...
Each driver is automatically assigned to the default mobile option group and the specific settings within that group. This can be edited for the driver on the Mobile Options tab on the driver/mobile user record.
Read more for the Operations App...
Read more for the Classic Operations App...
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